Frequently asked questions about the digital edition of Mahzor Lev Shalem

Posted on: Friday July 24, 2020

Updated on August 3, 2021. 

Accessing the digital edition

How will people in my congregation access the digital mahzor?

Within four business days of your purchase, we will send you a link to the digital mahzor, located at, that is unique to your congregation, along with a password that you can share with members of your congregation.

Can I access the digital mahzor on my tablet or phone? 

Yes! Your unique link and password will work on any mobile device that has a web browser. 

Do I need to download an app or create an account?

No. Last year’s digital mahzor required mobile users to download an app and asked some users to create an account. This year we have switched to a different host platform that can be accessed with just your congregation’s unique link and password.

Can we post the digital mahzor directly on our synagogue’s website, rather than sharing a link? 

Yes! At your request, we can generate an embed code that will allow you to host the digital mahzor on your website. Please allow an additional business day to generate the embed code, and also allow time for your site administrator to post, test, and troubleshoot the digital mahzor. 

Can I just use the same link or license from last year?

No. Last year’s digital mahzor was hosted on a different platform, called Issuu. In response to your feedback, we have switched to a new underlying platform and are no longer able to support Issuu licenses and purchases. Access to the digital mazhor on Issuu will end on August 9, 2021.

If you purchased an individual copy of Mahzor Lev Shalem directly from the Issuu site (rather than a license from the Rabbinical Assembly) and would like to access the digital mahzor again this year, please contact Katharine Baker at Please include the email address that is associated with your Issuu account, as we will need that information to verify your purchase.


Licensing the digital edition of Mahzor Lev Shalem

How many licenses do I need? 
Please request one license for each member unit (or non-member family/household participating as a guest) who will be accessing the mahzor online. If you do not know exactly how many people will be accessing the digital mahzor, simply use your best guess. Access to the digital mahzor will not be capped after you reach the requested number of licenses, so don’t worry that unexpected additional users will be blocked. 

If our analytics suggest that the number of users has significantly exceeded the number of licenses requested, we may contact you after the holiday for clarification. 

You do not need to purchase licenses for people who will be using a printed book, or who are not participating in virtual services.

Can I order a custom edition again this year?

We are not offering the custom digital edition this year, as our updated platform makes it easy to navigate to the exact page you need. If you ordered a custom digital edition last year, and would like to use it again this year, please contact Katharine Baker at so we can migrate your custom edition to the new platform.


My congregation is going through tough times financially and can’t afford to spend $1 per family. Help!

Our Rabbinical Assembly is committed to making the mahzor and other publications available to all congregations who need them. If this cost presents a serious obstacle to your community, please email Katharine Baker at and we will work with you to find an appropriate financial solution.