Frequently asked questions about the digital edition of Mahzor Lev Shalem

Posted on: Friday July 24, 2020

Accessing the digital edition

How will people in my congregation access the digital mahzor?

We will create one access code that is unique to your congregation. Members of your community who are accessing the digital mahzor should go to and enter the access code. They will have the option to create a free Issuu account or to log in using their Facebook or Google account. Once they are logged in, the digital mahzor will appear in their Issuu account automatically. 

Can I access the digital mahzor on my tablet or phone? 

Yes! You will need to go to to enter your access code. Once the digital mahzor has been added to your Issuu account, you will be able to access it from the Issuu app for tablet or mobile devices (as long as you are logged in to the same account). 

Can I access the digital mahzor in airplane mode?

Yes. Before the start of Yom Tov, open the Issuu app on your phone or tablet that is connected to the internet, and select the digital mahzor. Swipe through the digital mahzor to make sure all the pages have loaded. Then switch your device to airplane mode. The digital mazhor should remain accessible as long as the Issuu app is open or minimized in the background of your device. Do not quit the Issuu app, because when you reopen, it will need to reconnect to the internet in order to access the digital mahzor.

Why is the mahzor starting on the last page?

In the Issuu mobile app and in some web browsers, the mahzor may initially open to the last page of the mahzor, since the platform defaults to a left-to-right page display. To resolve this, simply move the slider bar at the bottom of the page display all the way to the right. Once you have added the mahzor to your Issuu library, you can also use this link to go directly to the first (reading right-to-left) page:

Licensing the digital edition of Mahzor Lev Shalem

How many licenses do I need? 

Please request one license for each member unit (or non-member family/household participating as a guest) who will be accessing the online mahzor. Members of the same family who reside in the same household can share one license. They will be able to access the mahzor on multiple screens or devices, as long as they are logged into the same Issuu account.

You do not need to purchase licenses for people who will be using a printed book, or who are not participating in virtual services.


Is the $750 customization fee instead of the $1/license charge, or in addition to it?

The customization fee is in addition to the fee of $1 USD per license. For example, if you want to license the digital mahzor for 400 member units and also create a custom digital edition, the total cost will be $1150 USD.

My congregation is going through tough times financially and can’t afford to spend $1 per family. Help!

Our Rabbinical Assembly is committed to making the mahzor and other publications available to all congregations who need them. If this cost presents a serious obstacle to your community, please email Katharine Baker at and we will work with you to find an appropriate financial solution.

If we can license the mahzor for $1 per family, why would anyone pay more to purchase it through Issuu?

Good question! In order to offer access codes that we can share with congregations, the Issuu platform requires us to set a price for customers who purchase the mahzor directly from the Issuu website or app. We have set a price on par with similar digital publications, and are happy that Mahzor Lev Shalem will become available to a new audience through this digital platform. That said, we expect that most people who use the mahzor will access it through a license provided by their synagogue.

I have another question that isn’t answered here!

Please email Katharine Baker at with your question. We’ll get back to you, and may also add the relevant information to this FAQ if we think it can help others.